Privacy Policy for Coulter’s Hands In-Home Concierge Nursing Services.

Last Updated: 10/1/2024

At Coulter’s Hands, we are committed to protecting the privacy and confidentiality of our clients and their personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including through our partnerships with AlayaCare, Frontstream, Zyzoom, Viventium, and Squarespace.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

a. Personal Information:

We may collect personal information such as your name, address, email address, phone number, date of birth, social security number, health information, and payment details.

b. Health Information:

As a nursing service provider, we may collect sensitive health information required to deliver appropriate care. This may include medical history, treatment plans, medication details, and other health-related data.

c. Usage Data:

We collect information on how our services are accessed and used. This may include details such as your device's IP address, browser type, pages visited, and the time and date of your visit.

d. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are files with small amounts of data, which may include an anonymous unique identifier.

2. How We Use Your Information

We use the information we collect for various purposes, including:

- To provide, operate, and maintain our services.

- To improve our services, website, and overall user experience.

- To communicate with you, including sending you updates, and other information related to our services.

- To process your transactions and manage your family portal.

- To comply with applicable laws and regulations.

- To prevent and detect fraud and abuse.

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

a. Service Providers:

We use third-party service providers to assist in providing our services, including:

AlayaCare (for client management and care planning), Frontstream (for payment processing), Zyzoom (for early pay for working employees), Viventium (for payroll and HR services), and Squarespace (for website hosting). These providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

b. Legal Requirements:

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

c. Business Transfers:

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4. Security of Your Information

The security of your personal information is important to us. We take reasonable measures to protect your information from unauthorized access, use, or disclosure. This includes utilizing secure servers, encryption, and other industry-standard practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, please contact us using the information provided below.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these sites. Please review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy and its entirety.

Terms and Conditions: (hyper-link at bottom of website)

Terms and Conditions for Coulter’s Hands In-Home Concierge Nursing Services.

Last Updated: 10/1/2024

Welcome to Coulter’s Hands In-Home Concierge Nursing Services. These Terms and Conditions govern your use of our services and website. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Services Provided

Coulter’s hands registered nurses and nursing assistants provides personalized nursing and caregiving services in the comfort of your home. Our services include, but are not limited to, medication management/administration, assisting with activities of daily living (bathing, dressing, and grooming). Meal preparation and feeding assistance, light house keeping and laundry, errand running and shopping assistance, wound care, ongoing emotional support and spiritual support for both patient and family, monitoring End-of-Life signs/symptoms, facilitate communication/coordination of care between patient/family and the primary hospice team, End-of-Life education without overcomplication, sensitive and dedicated patient advocacy, respite care, and travel nursing care.

2. Eligibility

To use our services, you must be at least 18 years of age and have the legal capacity to enter into a binding agreement. By using our services, you represent and warrant that you meet these eligibility requirements. Patient must be under the Medicare hospice benefit and have a primary hospice provider that oversees patient with an interdisciplinary team.

3. Client Responsibilities

By using our services, you agree to:

- Provide accurate and complete information about your health and care needs.

- Follow the care plan and instructions provided by our nursing staff.

- Ensure a safe environment for our staff to deliver care, including but not limited to, keeping pets secure and providing a smoke-free environment.

- Notify Coulter’s Hands, and the primary hospice team of any changes in your health condition, care needs, or other relevant circumstances.

4. Payment and Billing

a. Fees:

You agree to pay all fees for the services provided as outlined in your service agreement. Our fees are subject to change, and you will be notified of any changes in advance.

b. Payment Terms:

Payment for services is due at the time of service, unless otherwise specified in the service agreement. Acceptable forms of payment include: cash, check, or credit card. The client/primary caregiver (family) signature on consent form during admission, authorizes the use of credit care information on file for all appointments provided by Coulter’s Hands.

c. Late Payments:

If you fail to make a payment when due, we may charge a late fee or suspend services until your account is brought current. A $25 fee will be applied for any check returned unpaid by the client’s bank. By signing the service agreement consent form during the time of admission, client agrees to pay $45/hr for nursing assistant services, and $95/hr for registered nursing services. Hourly rates are subject to change and clients will be notified by Coulter’s Hands promptly. Failure to pay for services provided by Coulter’s Hands may result in the discontinuation of service. All outstanding balances are due immediately upon termination of services.

5. Cancellation and Rescheduling

a. Cancellation Policy:

You may cancel or reschedule services by providing at least 24 hours' notice. Cancellations with less than 24 hours' notice may be subject to a cancellation fee of $50, unless client has passed, has been admitted to the hospital/hospice house, or any unforeseen circumstances.

b. Service Termination:

Either party reserves the right to terminate or suspend services with written notice. If these Terms are violated or if we determine that the service environment is unsafe for our staff, services will terminate immediately.

6. Limitation of Liability

To the maximum extent permitted by law, Coulter’s Hands shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from:

- The use or the inability to use our services.

- Any unauthorized access to or alteration of your transmissions or data.

- Statements or conduct of any third party on our services.

- Any other matter relating to our services.

7. Indemnification

You agree to indemnify, defend, and hold harmless Coulter’s Hands, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our services, your violation of these Terms, or your violation of any rights of another party.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is available on our website, explains how we collect, use, and disclose information about you. By using our services, you consent to our collection, use, and disclosure of your information as described in the Privacy Policy.

9. Intellectual Property

All content, trademarks, service marks, trade names, logos, and intellectual property displayed on our website and in our services are the property of Coulter’s Hands or their respective owners. You may not use, reproduce, distribute, or create derivative works of any of the materials or content on our website or in our services without our prior writtenconsent.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of revised Terms means that you accept and agree to the changes.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of North Carolina, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in North Carolina, and you consent to the jurisdiction of such courts.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Coulter’s Hands,PLLC

P.O. Box 23

Indian Trail, NC 28079

704-828-2053

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.